SARA Student Complaint Process
SARA Student Complaint Process
NC-SARA provides information on filing a student complaint under SARA policies. Students are encouraged to review this information prior to filing a complaint against a SARA institution.
Complaints against a SARA participating institution must first go through the institution’s own grievance procedures. All complaints regarding student grades or conduct violations are governed by the institution and the laws of the institution’s home state.
If a student is not satisfied with the outcome of the institutional grievance process, the student may appeal, within two years of the incident, to the SARA portal agency of the institution’s home state. For all complaints regarding Texas degree-granting postsecondary institutions participating in SARA, complete the Student Complaint Form and email the form to Complaints@highered.texas.gov. Please include the following information within the student complaint form when describing the complaint:
- Did the complaint result from distance education courses, activities, and operations provided by a Texas SARA-participating institution?
- Was the student a resident of a state other than Texas at the time of the complaint?