Technical Support

We are here to help you with any technical issues you may encounter while using our systems and online learning environment.

OUR COMMITMENT

Our technical support team is dedicated to providing prompt, friendly, and effective assistance to ensure a smooth learning experience.

HOW WE CAN HELP YOU

LEARNING PLATFORM

Trouble accessing the VLE, login issues, navigation, or errors.

CONNECTIVITY & ACCESS

Problems with internet access or system availability.

EMAIL & COMMUNICATION

Assistance with email setup, access, and message issues.

ASSIGNMENTS & SUBMISSIONS

Help with file uploads, submissions, and assignment errors.

LIVE SESSIONS & WEBINARS

Support for accessing live classes, Zoom, or webinar issues.

ACCOUNT & TECHNICAL SETTINGS

Help with your account settings, passwords, and security.

BEFORE YOU CONTACT US

Please try the following steps which may resolve your issue:

Check your internet connection.
Clear your browser cache and cookies.
Try using a different browser or device.
Ensure you are using the latest version of your browser.
Visit the Student Help Center in the VLE for guides and FAQs.

How do I reset my password?

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To reset your password, click on the "Forgot Password" link on the VLE login page. Enter your registered student email address, and a password reset link will be sent to you shortly. If you do not receive the email within a few minutes, please check your Spam or Junk folder before contacting technical support.

Why can't I access my course?

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Enrollment Status: Your course enrollment might still be processing. Please verify your registration status.

Term Start Date: The course may not have officially opened yet. Check the academic calendar for the exact start date.

Outstanding Holds: Ensure there are no pending administrative or financial holds on your account.

If none of these apply, clear your browser cache and cookies, then try logging in again.

What browsers are compatible with the VLE?

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For the best and most stable learning experience, we highly recommend using the latest versions of Google Chrome or Mozilla Firefox.

Supported Browsers: Chrome, Firefox, Safari, and Microsoft Edge.

Important Note: Always ensure your browser is fully updated. We strongly advise against using older versions of Internet Explorer, as many modern interactive features of the VLE will not function correctly.

Visit the Student Help Center in the VLE for guides and FAQs.

SUPPORT HOURS

Monday – Friday 9:00 AM – 5:00 PM (CST) Online and by appointment only

RESPONSE TIME

We aim to respond to all inquiries within 24 business hours.

QUICK TIPS

CONTACT TECHNICAL SUPPORT

We're here to help you stay connected and focused on your learning. Reach out to us anytime!